These duties and taxes are required to be paid by the customer. We recommend contacting your local customs office for an estimate of these fees.
We want to be open with you about how our shop works
Kind to Kin is an e-commerce business proudly based in Sydney Australia. We partner with overseas suppliers to bring you the best curated collection of eco-friendly homewares and skincare products.
When you place an order through our website, the order will be processed and shipped directly to you by the supplier of the product.
This does not mean that you need to contact the supplier if there are any problems. The team at Kind to Kin will be with you every step of the way from order to delivery.
If you have a problem at any point in time, we are here to help you. If you are not happy with any aspect of your order, we will make it right. This is our commitment to you!
We aim to keep our prices affordable
We want to make this a great shopping experience, so we want to be upfront about our shipping timeframes.
In order to keep our prices low, we will use the most cost-effective method of shipping. Our standard shipping time will typically take up to 20-30 days and may be delayed due to factors such as COVID and your local distribution channels.
Shipping is free for all orders to Australia, NZ, UK, USA and Canada. There is no minimum order.
We offer free standard shipping to Australia, New Zealand, UK, USA and Canada.
At present we do not offer shipping to any other international destination.
Shipping process explained
The shipping process is a three step process:
Step 1: Placing the Order – when you place your order on our site, the order is automatically sent to the supplier who will start the process order
Step 2: Processing the Order – when the supplier gets the order, they will need to process the order at their end and prepare the products for shipping and get it onto the plane or boat to ship. This processing time will vary from supplier to supplier but typically take 3-5 days.
Step 3: Shipping time – this is the time it takes from when the package is dropped to transport and the time it reaches you.
Once the order has been successfully submitted, an email notification will be sent to you to confirm receipt of your order.
Orders will be processed by our suppliers typically within 3-5 business days.
Our standard free shipping will typically take up to 20-30 days to arrive at your destination.
These times may be impacted by COVID and your local mail distribution channel.
International duties and taxes
For international customers outside of Australia, your home country may charge you import taxes and customs duties when the order arrives at the country of destination.
If you have any questions, you can email us at firstname.lastname@example.org and we will be more than happy to help.